shippinG policy

getDARC ships within the United States only. All orders leave from our US warehouse; we do not currently ship to international destinations, and we cannot forward parcels through freight consolidators or export agents.

Every shipping cost you see is calculated by our own pricing engine and finalized on the server at checkout, so the amount charged for shipping is never set by your browser.

Two clocks apply to your order, and we keep them separate on purpose. Handling time is the assembly lead time: a custom build is picked, assembled, stress-tested, and photographed before it can ship, and that work takes real business days. Transit time is how long the carrier takes to move the parcel once it has been accepted.

We do not promise that a custom build ships the same day, because it does not. In-stock components and accessories carry a shorter handling time than a configured PC. The handling estimate for your specific order is shown at checkout and in your order status, and it excludes weekends and US public holidays.

We offer several carrier services at checkout. All delivery estimates are given in business days, count from the day the carrier accepts the parcel (not from the day you order), and exclude weekends and US public holidays.

Delivery estimates are carrier projections, not guarantees. You can preview an estimated delivery window for your ZIP code using the on-site delivery estimator before you buy.

Standard ground shipping is free on orders with a merchandise total over $99, applied automatically at checkout. Expedited methods (two-day express and overnight) are charged at their quoted rate even when an order qualifies for free standard shipping.

The $99 threshold is measured against the merchandise subtotal before tax. There is no hidden handling surcharge; the price shown at checkout is the price you pay.

Because a custom build routinely represents a high-value parcel, every high-value shipment leaves with a declared insured value equal to your order total and requires a signature on delivery.

Signature on delivery protects both sides: it confirms the parcel reached a person at your address rather than an unattended doorstep. Please plan for someone to be available to sign, or arrange a carrier hold if you will not be present.

We validate the ship-to address during the address step of checkout using carrier verification. An address that cannot be verified blocks label creation, not the sale: your order is accepted and your payment stands, but the parcel cannot ship until you supply a deliverable address.

If validation fails, our team will contact you at the email on the order to correct the address. Keeping your address accurate is the fastest way to avoid a handling delay.

Until the carrier accepts the parcel, the unit is ours. Risk of loss passes to you on carrier acceptance, which is the point at which the shipment enters the carrier network.

Loss or damage that occurs in transit is covered by carrier insurance up to the declared insured value, which for a high-value build equals your order total. We file and manage the carrier claim on your behalf and make you whole up to the insured value; we do not ask you to chase the carrier yourself.

If your parcel arrives damaged, do not discard the packaging. Photograph the box and contents as received and contact us promptly so we can document the condition and open a claim.

If tracking stalls or a parcel is declared lost by the carrier, contact us and we will investigate. Damage and loss claims are handled through our Returns and RMA process, which is the mechanism for a repair, replacement, or refund up to the insured value.

Some destinations are restricted by carrier or by law. We do not ship to freight forwarders or to addresses we cannot lawfully or safely serve; where a restriction applies, we will tell you before charging or promptly refund an affected order.

You receive a tracking number when the carrier accepts your parcel, and order status is visible in your account. For any shipping question, contact [email protected].

Status note: this is a preview draft under legal review. It is not legal advice, and specific terms may change before publication.